Contact information

Contact Information

Have a question about our digital products, 3D models, or need help with a download? We are here to assist you!

💬 Live Chat (Fastest Response)

For the quickest support, simply click the Chat icon in the bottom corner of your screen. We use Shopify Inbox to provide direct support. If we are online, we will respond immediately. If you leave a message while we are away, we will get back to you as soon as possible directly through the chat or via email.

✉️ Email Support

If you prefer to email us, or if you are reaching out outside of our regular business hours, please send your inquiries to:

  • Email: order@folioguide.store

Note: If you are contacting us regarding an existing purchase or a download issue, please include your Order Number so we can assist you faster.

🕒 Business Hours

Our support team monitors messages and emails during the following hours:

  • Days: Monday - Friday

  • Hours: 09:00 AM - 06:00 PM (GMT+3)

folioguide [Istanbul, Turkey]